virtualCX | Listen: Be Brilliant with Mary A. Redmond

This is a virtualCX Program that can be accessed remotely from your desk. You will receive the event passcode in your confirmation email when you register.

How do you improve listening skills and show others you hear what they say and react appropriately? 
We will review techniques to sharpen listening skills that will help you make fewer mistakes, cause less office friction, smooth over troubled waters and calm emotional 
clients, suppliers and colleagues. Although we will not learn how to walk on water, our co-workers, bosses and vendors may think we do after attending Listen: Be Brilliant!

The Inner Listening Game
• Develop a Personal Mental Listening Game Plan
• Practice techniques that will help you more effectively manage that staff member who is constantly in crisis and has earned the reputation as the Office Drama Queen or King.  
• Accept that everyone can be a great listener, if you’re willing to try.
• Learn new improved communication techniques.